SHIPPING POLICY
In case the customer opts for home delivery, the shipment of the ordered articles online will be done via CTT - Correios de Portugal and the value of the shipment will be presented in the last step of the ordering process.
Unless otherwise stated, orders are shipped within 1 to 3 business days after good collection and receipt of the proof.
In case the customer opts for hand to hand delivery this should be required at the time of purchase and will be later arranged between Carol Stitches and the customer. The hand to hand delivery its only possible in central Lisbon.
RETURN & EXCHANGE POLICY
In case a item/product has a defect or has been wrongly sent it can be returned and the costumer will be refunded, except these no exchanges or returns will be made.
*Products with defect - it only be accepted exchanges of products that have proven production defects. Products with evident marks of use and misuse cannot be returned.
DAMAGES & LOSSES
Carol Stitches - Crafts and Co. is not responsible for any damage, loss or loss arising from the transportation of any order.
In all registered shipments will be provided the registration number so that the order can be accompanied online.